Support

Remote Assistance Support from ICS Solutions allows a ICS Solutions support professional in another location to view your computer screen and work on your computer over a secure connection.

Splashtop SOS is a 3rd party remote assistance product that is currently used to provide remote support to ICS Solutions customers. ICS Solutions support uses Splashtop SOS as the primary Remote Desktop Assistance tool to troubleshoot and resolve customer issues.

With Splashtop SOS, ICS Solutions support engineers can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software.

Splashtop SOS differs from other remote access products from Splashtop SOS and other companies in that it is a reactive, permission-based support tool. No permanent software is installed on customer’s PC/device in order to deliver support that requires remote access, and ICS Solutions support engineers can only remotely access a ICS Solutions customer’s PC with that customer’s explicit permission – permission that must be granted each and every time a customer requests support. Support from ICS Solutions will be initiated from this site only.

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